1. Introduction
AUTOW Services Ltd ("we", "our", or "us") operates the AUTOW Parts Bot service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Personal Information
- Name and email address (for account registration)
- Telegram username and chat ID (for bot integration)
- Phone number (optional, for account recovery)
- Payment information (processed securely through Stripe)
2.2 Business Information
- Supplier details (names, phone numbers, email addresses)
- Vehicle registration numbers and details (via DVLA API)
- Parts requests and quote history
- Call transcripts between our AI and your suppliers
2.3 Usage Data
- Service usage statistics and analytics
- Device and browser information
- IP address and location data
3. How We Use Your Information
- To provide and maintain the AUTOW Parts Bot service
- To process vehicle lookups via the DVLA API
- To make automated calls to your suppliers on your behalf
- To send you quote notifications via Telegram
- To process payments and manage subscriptions
- To send service updates and support communications
- To improve our service and develop new features
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- VAPI.ai: For AI-powered voice calling to suppliers
- UK DVLA: For vehicle registration lookups
- Telegram: For bot messaging services
- Stripe: For payment processing (PCI-DSS compliant)
- Vercel: For hosting and infrastructure
- Supabase: For secure database storage
- Legal authorities: When required by law or to protect our rights
5. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- SOC 2 Type II certified infrastructure providers
6. Data Retention
We retain your data for as long as your account is active. After account cancellation:
- Personal data is retained for 30 days (for account reactivation)
- Quote history and transcripts are anonymized after 90 days
- Financial records are retained for 7 years (UK legal requirement)
7. Your Rights (UK GDPR)
Under UK data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at support@autow-services.co.uk
8. Cookies and Tracking
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. Analytics are anonymized and used only for service improvement.
9. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
10. Children's Privacy
Our service is not directed to individuals under 18. We do not knowingly collect data from children. If you become aware that a child has provided us with personal data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or Telegram notification. Continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: